Order and Delivery
Delivery service charge
We provide one-time free door-to-door delivery service for a single order of residential, industrial and commercial addresses in general areas of Hong Kong, Kowloon and the New Territories.
Orders with a single order amount of HK$250 to 349 will be charged a service fee of HK$50;
Orders with a single order amount of less than HK$250 will incur a service charge of HK$100.
Delivery service time and scope coverage
Order cut-off time: every Friday at 5:00 pm, and will be delivered next week according to the following time slots:
Hong Kong Island, Kowloon
Monday to Friday (11am~6pm)
Saturday and Sunday Delivery: Please check with us.
*All vehicles can be delivered directly to residential, industrial and commercial addresses with elevators, while village houses and tenement houses without elevators also provide limited delivery services (please refer to Delivery Notice).
*Except for some remote areas
All confirmed orders will be processed immediately, and orders cannot be cancelled or changed.
Delivery address change: Please notify within 24 hours after placing the order, after that, it will not be accepted.
If you change the delivery address on the day of delivery, an additional fee will be charged. The fee needs to be agreed with the deliveryman and please pay in cash. If we do not receive the notification of the change of address and fail to contact you, we will handle the goods by ourselves and will not arrange a refund for this. In order to ensure the safety of our transportation team, cargo services will be suspended when the gale or storm signal No. 8 or above is hoisted, the black rainstorm warning is in effect, or the road is severely blocked. If the road conditions return to safety, our team will resume service immediately and will contact you to arrange the delivery time.
Since we cannot control the delays caused by weather or traffic conditions, we cannot cancel orders or refunds.
If the delivery address is a village house, the deliveryman can only provide delivery at the village entrance or a location where the vehicle can reach directly.
For any address without lift service or restricted delivery, we can deliver goods on foot up to 2 floors, and the driver also has the right to request customers to collect the goods in the lobby. If the delivery address is higher than the second floor, you can choose to go underground for delivery; or pay a surcharge of HK$20 per additional floor. Please pay in cash to the deliveryman at that time.